Luxury Lane
Luxury Lane Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxury Lane has 1.6 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Coat is good quality, Compasionate response of the last representative, Look like they make decent jackets if i could ever get it.
Cons: Lack of response to quiries about status of order, Lack of response regarding full refund for returned items, No customer service.Recent recommendations regarding this business are as follows: "Find a better company", "DONT BUY FROM THESE DOGS", "Stay away from this site", "Do not waste your money or time", "Don’t have one at this moment".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxury Lane has 1.6 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Coat is good quality, Compasionate response of the last representative, Look like they make decent jackets if i could ever get it.
Cons: Lack of response to quiries about status of order, Lack of response regarding full refund for returned items, No customer service.Recent recommendations regarding this business are as follows: "Find a better company", "DONT BUY FROM THESE DOGS", "Stay away from this site", "Do not waste your money or time", "Don’t have one at this moment".
Most users ask Luxury Lane for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Location. The price level of this organization is high according to consumer reviews.
Top Luxury Lane Reviews
"Missing jacket"
I ordered a jacket from this company in good faith. They sent a jacket, but I was not notified of the delivery date. UPS brought the jacket not to my house,...
"I've sent 11 emails with no response."
Ive placed an order and have been given 2 fraudulent shipping tracking numbers. One thru USPS and another FedEx both have NO Information regarding numbers...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Missing jacket
Company fixed the issue and I have been provided with apology. They found my jacket of sent
I ordered a jacket from this company in good faith. They sent a jacket, but I was not notified of the delivery date.
UPS brought the jacket not to my house, but to a drop-off point. I was not notified it was there.
The jacket sat there for a week. Now, I have no idea where the jacket is, and this company has not contacted me yet.
- Look like they make decent jackets if i could ever get it
- Service sucks
Preferred solution: Apology
User's recommendation: Find a better company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Bronx, New York
Resolved: MISSING ITEM
Company fixed the issue and I have been provided with apology.
I HAVE NOT RECEIVED MY JACKET THEN TO FIND OUT IT WAS IN A SUPERMARKET WITHOUT TELLING IT WAS THERE 111-191****-0356254 THIS S NOT A PROPER WAY TO DO BUSSNESS PLEASE RETIFY THIS PROBLEM OR REFUND ME MY MONEY
Wellington, Wellington
Order not yet received
Not good enough for a rating.
Complete *** BS company, all just a con job to scam people.
Placed my order for 5x pairs of Air Max sneakers 2 months ago and since then I haven't been sent an email or anything on where the *** my order is, only for me to realize these *** probably don't exist.
I am out of pocket of close to $500 and feel like a idiot for my first ever time being scammed online and by these pieces of *** -
I have been buying stuff online for years and only now I have been *** and it had to be by these *** useless dogs.
I can see on their website they are only selling *** clothes and sneakers nowhere to be sseen, I wonder why?
User's recommendation: DONT BUY FROM THESE DOGS
Cambridge, Waikato
Order issues
No contact, no refund
TOTALLY RIPPED OFF
Been nearly over a month since purchase and only have received 2 emails
User's recommendation: Stay away from this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective garment bought through AMAZON
I would like a replacement, the left sleeve was not sewn correctly thus I cannot get my hand through it. For a price like that one should be able to get a good, durable and well made leather bomber jacket!!
No customer service
Do not buy from these clowns you will not receive it. They are truthful with the customer I will be sending tons of reviews to social media about my experience they don't even have the courtesy of answering the phone or explaining
- Lack of response to quiries about status of order
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not waste your money or time
Wrong tracking number for my package
I purchased a coat from Amazon with luxury lane and the wrong tracking number was given please send the correct tracking information or refund me my money email address jam_bra43@***.com thank you jamila brailsford
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t have one at this moment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order #3938
I did not receive the order. I thought you had canceled it. The money has not been refunded.
- Nice coats
- No customer service
- Lack of response regarding full refund for returned items
- Lack of response to quiries about status of order
Preferred solution: Full refund
Not Good
I purchased a coat for 219.00, nice quality but doesn’t fit properly. I’ve been trying to get a hold of company but no response to my messages and phone number listed in Google does not work. Bad company, beware.
- Coat is good quality
- No customer service
- Lack of response regarding full refund for returned items
Preferred solution: Full refund
Refund was short by $100.00
Returned merchandise before 30 days items were not used. All returned items were in original packaging, non-damaged, all original tags attached, new condition with no obvious signs of use.
No explanation for why all money was not refunded. Sent e-mail no response. This was 3/25/2019. Would not recommend this company.
Never had a problem with this sort of transaction with any company I have ever dealt with. Buyer beware!!
- Lack of response regarding full refund for returned items
Preferred solution: Full refund
I made an order and have not heard from you.
Yes no answer coat and no one have got with me. I paid for id
- Lack of response to quiries about status of order
Preferred solution: Deliver product or service ordered
No response to 5 emails on status of expedited order
Ordered weeks ago and paid through Amazon. No confirmation of shipping from luxurylane.com or verification of shipping even though payment with extra for expedited shipping payment was processed with Amazon.
Sent 5 emails and no response.
No phone number and when googled and found numbers not in order. Very unhappy!
I've sent 11 emails with no response.
Ive placed an order and have been given 2 fraudulent shipping tracking numbers. One thru USPS and another FedEx both have NO Information regarding numbers given.
Its been 3 weeks. Cannot get a response.
They are located in PA, Im in NJ. I should have received my coat in 3 weeks.
Moscow, Idaho
Missing order
It's been over 8 weeks and no sign of order. Also no response from email. Beware!
Jamestown, North Dakota
Will never order again
Ordered an item for almost 400 dollars the first week in November. no response except money out of my account.
Finally around the 20th of Nov received a notice that my order was confirmed. sent two more emails, not answered. Finally got ahold of a rep on the 23rd of Nov that said the item was out of stock, had never been told that at the time of order. Cancelled the order immediately, have been promised correction will show on my card within 2 days.
Horrible customer service, no responses answered and then told e mail server is having problems. I found the last representative very informative and she apologized for the company which was nice, but not her fault.
taught me another lesson. would rate company at a minus 10 if possible,
- Compasionate response of the last representative
- Lack of response to quiries about status of order
Preferred solution: Full refund
Dont buy
sizes are small. Jacket ripped when i pulled it down. Was a gift dont have receipt wont exchange
- Sizing wrong new jacket ripped
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